Our UPS shipping options have been designed to be easy and reasonably priced. Unlike most internet retailers we don't make money on our shipping fees. And there are no extra handling fees. You'll receive your order when you need it and without overpaying for shipping. And we ship same day for in-stock orders placed by 6pm EST, Monday-Friday, orders placed on Saturday and Sunday will be shipped out Monday Morning.
Economical Flat-Rate Shipping(For the 48 Continental United States): You will only be charged the following flat-rate shipping fees regardless of your order size(*Rates listed below are for air orders up to 20 lbs, for orders over 20 lbs extra charges will apply) :
Economical Flat-Rate Shipping(For Alaska, Hawaii, and Puerto Rico): You will only be charged the following flat-rate shipping fees regardless of your order size:
2nd Day Air To (AK/HI) Flat-rate up to 20 lbs $25
2nd Day Air To Puerto Rico Flat-rate up to 20 lbs $35
*APO/AFO Orders Ship USPS Priority Mail for a Flat $29
*Note that Canadian customers will be responsible for paying any and all duty fees. For all International Orders Please E-Mail us with your order details for a shipping quote.
We promise same day shipping and fast delivery times and we are proud to say we fulfill that at a rate 99.9% of the time. Weather delays are the prime reason we may not be able to deliver on our promise. If your package is delivered past your expected delivery date due to weather condition, we can not refund shipping charges.
Secure Online Ordering
- You may order anytime 24 hours a day, 7 days a week from this website. You will receive a confirmation e-mail confirming your order status.
Toll-Free Phone Ordering
- Call us at 877-822-8659
Monday thru Friday between 6am and 5pm (Pacific Time). For International orders please call 1-775-284-5337
- You may place your order by fax anytime. Our fax number is 1-775-852-8410. Please use this convenient downloadable fax/mail order form(PDF)
- Orders can be mailed-in by using our convenient downloadable fax/mail order form(PDF)
. Send mail orders to:
500 Damonte Ranch Parkway Suite 944
Reno, NV 89521
- We accept Visa, MasterCard, Discover and American Express and there is never a surcharge for paying by credit card!
Check With Order
- You can send in a check with your mailed-in order. We recommend you send a cashiers check or money order to avoid a delay for your check to clear.
- Official Purchase Orders will be accepted from Schools, Government and Large Corporations(Fortune 500) by Fax, E-Mail or Regular Mail. Payment Terms for Purchase Orders will be Net 30 Days from Invoice Date.
- PayPal is the safer, easier way to make an online payment.
We do not accept COD Orders
For an RMA Number contact SuppliesOutlet.com at 1-877-822-8659 or e-mail us at: customerservice@SuppliesOutlet.com
Non-defective returns will be subject to a 20% restocking fee.
Please send returns to:
Attn: Returns (RMA #_______)
3892 Delp Street
Memphis, TN 38118
SuppliesOutlet.com will accept returns for the following reasons:
- Please notify us within 10 days of receipt of the damaged products and we will immediately replace these items. Please do not ship the damaged items back to us as we will need to file a damage claim with UPS who may need to inspect the package and damaged products.
- Defective Remanufactured or Compatible ink or toner cartridges are backed by our Lifetime Performance Warranty against manufacturer defects. OEM Original Ink & Toner, and all other items are covered by a 1 year warranty. Defective items are accepted for return only if there has been no traces of damage due to misuse or tampering.
- If we inadvertently shipped you the wrong item(Items different from what you ordered), we will immediately replace the product, then once we receive the incorrect products back from you we will credit you for the return plus your shipping charges to return the products back to us. You must notify us within 10 days of receiving the incorrect products.
- All short shipments must be reported within 10 days of delivery for credit or replacement consideration.
All Other Returns
- We will accept any unused and resellable items for return within 60 days of original purchase. These products must be in their original and unopened packaging and are subject to a 20% restocking fee plus your return shipping costs.