SuppliesOutlet.com offers a full 60 day money back guarantee on your purchase. If for any reason you are not satisfied with your purchase from us simply return it to us for a full refund, replacement or credit, less shipping charges.
After 60 days, SuppliesOutlet.com will repair or replace a defective product with an equivalent non-defective product. This SuppliesOutlet.com warranty covers manufacturer defects in materials or workmanship only. The following conditions are not covered under our warranty:
Products ordered or supplied from another merchant.(Our products have serial and/or manufacturing lot numbers unique to our company so we can track and determine the manufacturing date and factory source for our products)
Any printer cartridges that after weighing(based on grams) are found to have less than 10% of the original load of toner or ink remaining.
Products damaged from abuse, misuse, tampering, overcharging, improper installation, neglect, freezing or improper conditioning.
Removal of any warranty, lot number or serial number markings or stickers.
OEM Original brand ink & toner cartridges are only warranted for the length of the OEM warranty, typically 90 days.
Warranty claims can be initiated by contacting us by email at: customerservice@SuppliesOutlet.com or you may call us at 877-822-8659 during our normal business hours (M-F, 8am to 4pm Pacific Time) for a Return Merchandise Authorization (RMA) number.
We will need your order number, order date, your phone number, email address, part number and details about the specific product defect. Customers are responsible for shipping charges back to SuppliesOutlet.com and for return shipping charges.
Note the following applies to your return:
All returns must have an authorized Return Merchandise Authorization(RMA) number in order to process a return request.
Your RMA is valid for only 10 days. Your return shipment to us must have the RMA number prominently displayed on the outside of the shipping box.
Please do not mark or write on the product itself or its packaging. Use a suitable shipping box and packaging material to protect the product packaging and its contents. Damaging the product or its packaging will result in a 20% restocking fee.
If you send your RMA back to us via the U.S. Postal Service we recommend that you request a delivery confirmation. We are not responsible for lost shipments returned to us. Carriers including UPS and Fedex will automatically provide a delivery confirmation to you online.
Your replacement product or credit will be issued within 10 business days after we have received your return.
Send your return to:
Attn: Returns (RMA #_______)
3892 Delp Street
Memphis, TN 38118
SuppliesOutlet.com's limitation of liability is strictly limited to the purchase price of the product. In no event shall we be responsible for incidental or consequential damages of any kind.